Refund & Returns
We daily stand by our company mission to connect growers, roasters (us), and you (the faithful coffee drinker) through our quality coffee and commitment to stewardship. We want you to have full hearts and cups of coffee!
If you are dissatisfied with your Story Coffee order in any way, please contact Customer Support at [email protected] no later than 30 days after your date of purchase. Please provide your name, order number, and a brief explanation of why you are not satisfied with your order. We will get back to you within one business day and do our best to resolve the issue.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a 5-7 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
Contact us at [email protected] for questions related to refunds and returns.
– Story Coffee